In addition to those specifics already mentioned on the website or by verbal/ email agreement or notification by placing an order you are agreeing to all the conditions and terms stated: Please Email us with any queries prior to ordering.
Please Email us with any queries prior to ordering.
Prices: All prices are as stated. We do not charge VAT. Prices exclude Postage, Packaging & Handling charges. All prices are given in Pounds Sterling. You can use this Currency Converter to work out prices in your own currency: Currency Converter
Please note products are filled by weight not volume and contents may settle slightly during transit.
We are strictly a Mail Order business and do not under any circumstances allow collection.
We cannot be held responsible for your products once they are in your care. Orders are packed and posted with care and are dispatched in the stated condition.
Orders will be dispatched promptly in a first come first, served basis. We aim to dispatch within 7 (Seven) days after payment clearance (infact we aim to get them out far quicker) unless stated otherwise or notified by us (Exceptions to this is products are on order/ backorder. In exceptionally busy times order processing may take up to two weeks so it is advisable to order early to avoid disappointment.
Products will not under any circumstance be dispatched until after payment clearance. If you place an order and intend to pay via any method other than card, payment must be received within 5 working days or your order will be cancelled. We reserve the right to relist products for sale after 5 days of contract agreement whether verbal or otherwise. If payment is received after 5 working days we may offer at our discretion complete the order. We cannot be held responsible for forces of nature, courier service delays and so on.
A signature may be required upon delivery. It is the customers' responsibility to ensure that they are available to take delivery. The courier company will have its own protocol but in the event of an item being returned you will be required to pay an additional postage and handling charge to account for the cost and time. When you make a purchase you are agreeing to this. The courier will deliver to the address stated; think carefully upon ordering which delivery address is most appropriate to ensure the order can be received.
Products will be sent via the most appropriate means, this then allows us to cater for different sizes, destinations* and so on.
We aim to list items as accurately as possible based on the information that we are given, in the event of an item being found to be differing we cannot be held responsible, we do everything we can to list items correctly.
It must be taken into account that monitor settings, lighting and photography can affect images by purchasing you are accepting these terms.
Items may also vary slightly in appearance and size from the image and description shown particularly with "stock" items where we will pick one from a number of products, you are accepting this when placing your order. We try to give an indication of sizes with the item. Remember item are handmade not lifeless mass machine produced items so there wil be natural variations that give the work it's handmade qualities.
All items remain the property of PamperandPreen until paid for in full.
Copyright- No images or text may be reproduced from this site, all items and text remain the intellectual right of PamperandPreen we will take legal action if our site is used inappropriately.
* Within mainland UK
[Pamper&Preen] are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
[Pamper&Preen.co.uk]
[8 Hoskers Nook] [Westhoughton] [Bolton] NETQUOTEVAR:BL52RS NETQUOTEVAR:UK
Phone: [01942 790027]
Email: [spa@pamperandpreen.co.uk]
If you need to reach us, please email us using the link on the store page, or write to us at [Pamper&Preen] [8 Hoskers Nook] [Westhoughton] [Bolton] NETQUOTEVAR:BL52RS NETQUOTEVAR:UK
Pamper&Preen do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Please check your purchase immediately upon receiving it and let us know within 24 hours of its arrival if there is a problem to enable us to assist. For signed for items , if a parcel appears damaged please speak to the driver/sign accordingly. No Claim can be made and we are not liable if you sign for a damaged parcel.
In the case of returns you must advised us and we will issue a returns number that you will need to send back with the item without this number we cannot document returns so do not send back without this authorisation. All items must be returned within 7 days maximum. We will not accept any returns after this period. (In the case of an item being returned after this period we would issue a new Postage, package and Handling charge to send the item back to you.)
All products are listed to the best of our abilities although minor mistakes may occur. If there is a problem with your item please contact us within 24 hours so we can address the issue. In the case of damaged items we will offer a replacement/Credit Note or refund.
Due to the handmade nature of our products there may be minor imperfections and variations between products and information given via our website and you accept this upon placing an order with us. Should an item be damaged we may ask you to return to us, please contact us first and we will advise. We will refund/ replace damaged items unless stated otherwise.
Contacts can only be cancelled up to 7 days after you have received an item. You must notify us of this cancellation in writing prior to returning any products this may be via email with full information as to why and your order details. You must email us in the case of returning an item so we can provide you with the necessary information. We will not accept unauthorised returns. You are liable for the safe care of products whilst in your hands. You must products in their original state and packaging or better packaging if applicable. In the case of items being received with damaged packaging you must keep the original packaging (however damaged) if we are to claim against the courier company (advise us in the first instance). We cannot under any circumstances issue refunds if we are claiming against the courier company until the claim has been settled and where applicable we are refunded.
We will not provide refunds/ replacements where we feel that you have not taken proper care of your purchase or treated it in a way that would cause damage. We will not provide replacements where an item was offered as a sale or reduced item that is non returnable. No refund will be given for damaged/non returned goods so please insure any returns.
We cannot be liable for accidents beyond our control. It is the consumer's responsibility to take care of themselves and the item. We advise care when unpacking orders.
We are not liable for any disruption/ strikes / delay by Courier companies or for Force Majeure.
We reserve the right to keep information about you for our business purposes, we will not use this information against you or in any way that we feel you would be unhappy with. We will not pass your information on to third parties. Please email us if you would like to be removed from our mailing list.
We will shred and destroy any documentation, incorrect cheques etc payments rather than return via mail.
Made to order/ custom/bespoke products are strictly non returnable.
Prices are subject to change without notification, all prices supersede those previous.